If you have a general inquiry about your loan, please call our Customer Care department between 7:00 am and 5 pm Mountain Time at 1-877-443-5620 or check out our Frequently Asked Questions at https://www.generalbank.ca/faqs/
Please note, the online Payment Deferral Request Form is no longer available. Please contact our customer service team for assistance.
We value relationships and strive to deliver a strong customer experience every time; however, we recognize that situations may arise where you feel that this wasn’t the case. If you would like to share those details by making a formal complaint, you may do so by using the online feedback form. Once submitted, expect to be contacted within 5 business days, where we will make every effort possible to reach a resolution in the matter.
If you would like more details to help guide you in voicing your concerns with us, please review our GBC Complaint Procedure.
